"Think of instructions this way: they must provide users with a road map to do the procedure, not just understand it" (Pfeiffer & Boogerd, 2007, p. 170).
Pfeiffer, W., & Boogerd, J. (2007). Technical communication : A practical approach (4th Canadian ed.). Toronto: Pearson Prentice Hall.
These samples are from the Free Online Textbook for Technical Writing provided and maintained by David McMurrey.
Warning: These files are registered with numerous plagiarism-checking services.
The IT Support Handbook A How-To Guide to Providing Effective Help and Support to IT Users
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