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Policies: Home

Learning Centre Policies

General Policies

  • The Learning Centre provides support primarily for first and second semester courses and in foundational areas such as writing, English language, math, study skills and basic computers.
  • Third and fourth semester courses may also be supported depending on demand and availability.
  • The Learning Centre is prohibited from distributing student information to professors, other faculty and students.
  • For the purpose of statistical usage data, students may be asked to give their student identification number, name and course/program information before receiving Learning Centre services.
  • The Learning Centre will not share individual student information with anyone outside of the Learning Centre.
  • Students are expected to bring their own materials/supplies to the Learning Centre (e.g. pens, pencils, notebooks, calculators, textbooks, laptops, etc.). Learning Centre computers may not always be available for a tutoring session (dependent on the volume of students using Learning Centre services).

Student Policies

  • Students in the Seneca Learning Centre are governed by Seneca College’s Academic and Behavioural Policies, which include but are not limited to:
    • Rights and responsibilities;
    • Discrimination and harassment;
    • Cheating and plagiarism;
    • College policy on disruptive behaviour;
    • Information Technology acceptable use.
  • Students are expected to conduct themselves in accordance to Seneca College’s Student Code of Conduct at all times within the Learning Centre.
  • The Learning Centre’s facilities should be used for students attending Learning Centre services.
    • Students may be permitted to use the Learning Centre as a space to study if the activity level within the Centre is accommodating and there will be no disruption to students receiving Learning Centre services or to the staff who administer those services. Students not receiving Learning Centre services may be asked to stop using the Learning Centre computers if another student requires it as part of Learning Centre support.
    • Private tutoring is not permitted in the Learning Centre.
    • Students using the Learning Centre, who are may need to be escorted around the campus, must ask security or another applicable staff member at Seneca to provide this service.

Academic Integrity in the Learning Centre

While receiving tutoring, students are expected to adhere by Seneca College’s Academic Integrity Policy quoted below.

“Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca’s commitment to students by delivering high-quality education and teaching excellence, while supporting a positive learning environment.

Seneca’s Academic Integrity Program is holistic, integrated model, grounded in a teaching and learning approach, and requires the engagement and participation of various stakeholders, including the Seneca Student Federation, Student Life, Teaching & Learning Centre, Academic Integrity Sub-Committee, Academic College Council, Seneca International and Seneca Libraries. The objective of the Academic Integrity Program is to maintain a high standard of academic integrity across Seneca. The integrated nature of the program requires that policy and procedure, development and training for faculty, along with training sessions, and student life programming for students be aligned with the institutional philosophies and approaches to academic integrity.

1.2. General

2.1. Consistent with a traditional Indigenous approach, restorative justice should be adopted, where students communicate with their professors throughout the semester, either individually or with a support person, to discuss different perspectives and insights on academic expectations and concerns.

2.2. Students should inform faculty at the earliest opportunity of any circumstance that may affect their academic performance, so that alternate arrangements can be made.

2.3. Should there be a suspected violation of this policy (e.g., contract cheating, falsification, impersonation or plagiarism), the academic integrity sanctions will be applied according to the severity of the offence committed. Refer to Appendix B for the academic integrity sanctions.

2.4. Should a suspected violation of this policy be a result of, or in combination with, a suspected violation of Seneca’s Student Code of Conduct and/or another non-academic-related Seneca policy, the matter will be investigated and adjudicated through the process found in the Student Code of Conduct. Should the investigation find a breach of this policy, the sanctions outlined in Appendix B may be imposed accordingly. The Student Conduct Office will work with the respective academic dean to ensure the appropriate application of the relevant policies.”

One-on-One Appointments

Booking Tutoring Appointments:

  • Students may book up to 3 appointments of one-on-one peer tutoring per week.
  • Students are permitted to book up to 2 appointments per day. Please refrain from booking more than one appointment per subject or tutor per day to ensure fair access to our services. The Learning Centre reserves the right to change or limit access to tutoring appointments.
  • Appointments may be booked up to six days in advance through the booking system available both online and in the Learning Centre.
  • To ensure all students get a fair chance for booking appointments, standing or fixed appointments are prohibited for all students.
  • Students are allowed 5 cancelled appointments within a semester. More than 5 cancelled appointments will lead to a student temporarily blocked from the Learning Centre’s one-on-one tutoring service. Blocked students may remain blocked for the duration of one to two weeks.
  • Students are allowed 3 missed appointments within a semester, once exceeded the student will temporarily be blocked from the Learning Centre’s one-on-one tutoring service. Blocked students may remain blocked for the duration of one to two weeks.
  • If a student is more than 10 minutes late for an appointment, the appointment may be given to another student.
  • Students are permitted to have Group Tutoring appointments with a maximum of 5 students.

Tutoring Sessions:

  • The role of a tutor is to facilitate a student’s learning. Students are expected to come prepared for their appointments with relevant questions and course related content.
  • Tutoring sessions focus on providing explanations and demonstrations, where appropriate.
  • Tutors don’t teach new concepts, or at any point take the role of a professor. Tutors may only reinforce course content already covered in class.
  • Tutors don’t provide answers for assignments or graded work.
  • Learning Centre staff is prohibited from assisting students with completing assignments and take-home exams.
  • Learning Centre Staff do not proofread assignments, essays, papers, take home exams or any other graded work.
  • Learning Centre Staff is prohibited from making comments about a student’s grade or graded work.


  • Workshops offered in the Learning Centre offer support for the foundational subjects (English, academic writing, math and study skills) as well as foundational program support (in courses considered foundational to a program – 1st and 2nd semester courses, possibly 3rd and 4th semester)
  • Students are eligible to request workshops, and Learning Centre Staff will make efforts to provide requested support based on the scope of support (foundational only), demand and tutor availability. Not all workshop requests may be met.
  • Students may be required to register for all English/writing based workshops in order to have a secure spot in the workshop.
  • Students are responsible for arriving on time to workshops to ensure understanding of all material presented.
  • If students don’t show up within the first 10 minutes of the workshop, their spot may be given to another student.
  • In general, no more than 30 students are permitted per workshop in order to keep sessions interactive.
  • Students attending workshops must be prepared to actively participate and bring supporting content if requested by workshop facilitator.

Supported Learning Groups (SLG):

  • Supported Learning Groups are intended to be student-led and collaborative study sessions that review practical examples based on the course content.
  • Students are permitted to attend as many SLG sessions as they like as long as they are currently enrolled in the corresponding SLG-supported course. SLG attendance is voluntary.
  • SLG sessions are intended to reinforce course content already covered in class.
  • Supported Learning Group Leaders are prohibited from taking on the role of a professor in introducing content and commenting on assignments or graded work.
  • Students may be required to refer back to their professors for specific course-related questions or support.
  • Students are expected to actively participate in SLG sessions, bring their course materials and work in a collaborative fashion with their classmates. Only students attending the SLG sessions may have access to the handouts.
  • SLG sessions are not to be treated as question and answer periods; they are facilitated learning groups that encourage a collaborative learning environment for students to practise questions, discuss anticipated test questions and review notes.
  • Students may be questioned about enrollment in specific SLG-supported classes; therefore, students must be prepared to show Learning Centre Staff their current class schedule or similar adequate proof of enrollment.
  • One-on-One Tutoring is not offered for SLG-supported courses. Some exceptions may apply. Speak to Learning Centre staff for more information.