Need Help With Our Digital Resources?

1. I cannot access any of the digital resources from home.

>> Take a look at our access troubleshooting tips (you can submit a form from there too).

2. My access to the library's electronic resources has been suspended.

>> Do you have Zotero installed in your browser? This browser add-on / plug-in engages in auto data transfers. This type of activity leads to excessive data downloads which violates our electronic resources license agreements.

Disable Zotero through your browser's add-on/plug-in list and wait 45 minutes before trying to access again.
image showing how to disable Zotero in Firefox

zotero add-in screenshot
[click on the thumnail to see a larger version of the screenshot]

3. I cannot download any audiobooks / ebooks.

>> See our comprehensive help guide for downloading ebooks and audiobooks.

4. Sometimes Safari eBooks does not let me back in and says "Signed Out". I'm not on campus.

>> If you see the "Signed Out" message on the top right corner of the page, ProQuest Signed Out Screenshot

click "Start Reading" or select a Table of Contents topic. ProQuest Start Reading Screenshot

when you see this message Safari Sign-On Message

click "Start using Safari as an Academic or Library user".
Please remember to log out after using an eBook - access to Safari is limited!
[solution and image provided by Timothy McKenna]

5. I want to set Google Scholar to show electronic articles available via your library.

>> Select "Seneca Libraries - Find it" under Library Links on the Google Scholar Preferences

6. I want to install the Seneca Libraries search toolbar (LibX)

>> Seneca Libraries LibX works for Firefox and Chrome only. LibX no longer works with Internet Explorer.

Seneca Libraries LibX Edition is a Web browser extension that provides direct access to your Library's resources. It allows you to access the Seneca Libraries search, library catalogue or Google Scholar directly from the LibX toolbar or by right-clicking. In addition, the embedded cue Seneca LibX cue indicates when a Web page has resources that Seneca Libraries may have.

For more information about Seneca Libraries LibX Edition visit http://libx.org/editions/downloadlibx2.php?edition=1E1D56E9.

7. How do I use Journal Title Finder / the library catalogue / Article Search / a databases / etc.

Look for the Help link / button on each resource as these will address the most common questions and problems. Alternatively, you can also visit the Information & Research Services in the library (aka "Reference Desk").

8. Can I use any of your digital resources on my mobile device (smartphones, tablets etc.)?

Our website and library search is mobile-friendly, and many of our resources will be either mobile-friendly or have mobile sites available.

9. None of these options fit my question.

If it is a library technology question, please email your question to librarytechhelp@senecacollege.ca.

If it is a general library question, please complete our general inquiry form.